Last Updated: June 2026
At LuVanie, customer satisfaction is important to us.
Due to the nature of skincare and cosmetic products, we do not accept returns of opened or used items.
Eligible Returns
Products must be:
- Unopened
- Unused
- In original packaging
- Returned within 14 days of delivery
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery.
Please include:
- Order number
- Photos of the product
- Description of the issue
Refunds
Approved refunds will be issued to the original payment method within 5–10 business days.
Shipping costs are non-refundable unless the error was caused by LuVanie.
Contact
Email: info@luvanie.com
Website: www.luvanie.com